Navigating Your Automed Experience
Automed Cloud FAQ's: Your Questions Answered
Explore our extensive FAQ page, where we provide answers to your most important inquiries regarding Automed products. Whether you need assistance with setup, usage, technical support, or device maintenance for your livestock medication requirements, our FAQ is here to help ensure a seamless and effective experience. If you prefer personalized guidance, click the button below to access our comprehensive support guides and articles for instant assistance.
Cloud - FAQ's
General FAQ's related to our product support. For further information, please visit our support section, where you'll find valuable resources to assist you in making the most of our products.
For which industries is Automed Cloud suitable?
Automed Cloud is designed to cater to the needs of large commercial operations, such as swine producers, offering a comprehensive solution for data capture, treatment management, protocols, and more.
What comes as part of the Automed Cloud package?
The Automed Cloud service package comprises the entire cloud platform, the delivery device, and monthly shipments of treatment adapters.
What is the duration of the Automed Cloud Agreement?
The Automed Cloud agreement is a 2-year commitment, with the initial year's payment required in advance and the second year's payment due upon renewal.
How does Automed Cloud differ from the products available for purchase through Automed Retail?
Automed Cloud constitutes a comprehensive medication compliance and treatment system, encompassing a variety of services and features. On the other hand, the retail branch of Automed exclusively offers the hardware component of the treatment system, primarily designed for user convenience and precision in weight-based dosing.
Do you offer an onboarding process?
Yes, we offer onboarding services to help new users get started with Automed Cloud. Our onboarding process is designed to ensure a smooth and efficient transition to our platform.
Is the onboarding process tailored to our business?
Yes, our onboarding process is highly customizable to meet the specific needs of your business. We work closely with you to understand your requirements and ensure that Automed Cloud is configured to align with your processes.
What resources are required from our side during onboarding?
To ensure a successful onboarding process, we request your team's active participation. This includes providing access to relevant data, attending training sessions, and collaborating with our team to customize the platform.
Is there an additional cost for onboarding services?
No, there are no additional costs for onboarding services.
How do I get technical support?
For technical support with Automed products, you have two convenient options: You can either call us directly for immediate assistance or email us with your queries. Our dedicated support team is ready to help you with any technical issues or questions you may have.
When should I replace my Adapter?
The cloud service provides a specific quantity of new adapters monthly. We advise replacing any utilized adapters with the new ones you receive each month as part of your fresh supply.
How often should I calibrate my treatment equipment?
It’s recommended to calibrate your device as specified in the user manual, typically after a set number of uses or if you notice any discrepancies in medication delivery.
What should I do if equipment isn’t working properly?
If you encounter issues, contact our technical support team via phone or email for personalized assistance.
Data Ownership & Privacy
Can I trust that my data will remain private and secure when using Automed Cloud?"
Who owns the data in Automed Cloud?
The data in Automed Cloud is owned by the agreement holder. We prioritize data privacy and security, and your data is not sold or shared with any outside party without your explicit permission.
Is my data safe and secure in Automed Cloud?
Yes, we take data security seriously. Your data is stored securely within the Automed Cloud environment. We implement industry-standard security measures to protect your data from unauthorized access, breaches, or data loss.
Can my data be shared with third parties?
Your data is not shared with third parties unless you, as the account owner, provide explicit consent for such sharing. We respect your privacy and will only share your data with third parties if you have granted permission for specific purposes, such as integration with other software or service providers.
How can I control the sharing of my data with third parties?
You have full control over the sharing of your data. We will always seek your permission before sharing any data with third parties. You can manage data-sharing preferences within your Automed Cloud account settings.
What measures does Automed take to ensure data privacy?
We adhere to stringent data protection and privacy standards. Our data management practices comply with applicable laws and regulations. Our team continuously monitors and updates security protocols to safeguard your data.
Can I export my data from Automed Cloud?
Yes, you have the capability to export your data from Automed Cloud. We provide tools and functionalities that allow you to extract your data in various formats for your own records or for sharing with authorized parties.
Will Automed use my data for marketing purposes?
We do not use your data for marketing purposes without your consent. Any marketing communications or data usage for such purposes will be conducted in compliance with applicable data protection laws and regulations.
Find answers to all your queries in our FAQ section, addressing common questions about integrating Automed products seamlessly into production system.
Can I integrate Automed Cloud with my production management system
Automed Cloud provides an open integration platform that allows you to seamlessly integrate with your current production management system and ERP system. You can achieve this integration using our REST API, which connects to our cloud system and supports direct device integration through an open TCP protocol. This ensures effortless compatibility with a diverse range of software platforms.
What types of integration do you offer
We offer a variety of integration options for Automed Cloud, including a REST API for seamless integration with our cloud system and direct integration with our device using an open TCP protocol, providing flexible and efficient solutions to suit your specific needs.
How to request an integration feature
For inquiries or requests regarding an integration feature for Automed, please contact us directly. Our team is ready to assist with tailored solutions to meet your specific livestock medication needs.
Support Guides For Use and Troubleshooting
For questions about purchasing from the Automed Online Store, including product availability, ordering, and shipping details.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and in some cases, direct bank transfer. If you have a specific payment method in question, please contact our support team for assistance.
How secure is my personal information and payment details?
Your security is our top priority. Our site is SSL-certified, ensuring that all data you provide, including payment information, is encrypted and transmitted securely. We adhere to strict privacy policies and never store your credit card details or share your personal information with third-party entities.
Can I cancel my agreement?
We understand that you might change your mind. If you need to make changes to your agreement, please contact us as soon as possible. Please note that once the agreement has been processed and shipped, we are unable to cancel it.
Do you ship to my country?
Yes. We ship orders worldwide.
How to track my order, and shipping times?
Once your order is placed, we will provide you with a tracking number so you can monitor your shipment's progress. Shipping times vary based on the product and your location, but we aim to dispatch orders as quickly as possible and provide estimated delivery dates.
Warranties and guarantees
Yes, many of our products come with manufacturer warranties that cover defects and malfunctions. Please check the warranty information listed on each product page or contact us for more details.